FAQS

BOOKING POLICY

A NON REFUNDABLE/ TRANSFERABLE deposit of $25.00 is due at the time of booking. It will go towards your service. By booking an appointment you are consenting to before and after pictures. Late to your appointment after a 10 mins. grace period is a $10.00 fee. After 15 mins. your appointment will be canceled. No call/ no show clients will be charged 100% of service and will be banned.

SHIPPING POLICY

Please allow up to 1-3 BUSINESS DAYS for processing. Our business hours are Monday through Friday 9:00 AM to 5:00 PM EST. Orders placed over the weekend will begin processing on the NEXT BUSINESS DAY, EXCLUDING HOLIDAYS. Once shipped, orders arrive within the time frame selected at checkout.

RETURN & EXCHANGE POLICY

ALL SALES ARE FINAL! Exchanges are permitted for items that are damaged or if there has been a mistake on our behalf. If you need to exchange an item please contact our customer service email at tanaygraham.business@gmail.com. Exchanges must be made within 15 days after you have received your items. Exchanged items MUST be unused and in the same conditions as received, along with the original packaging. We also require proof of purchase. 

REFUND POLICY

ALL SALES ARE FINAL! Please email customer service at tanaygraham.business@gmail.com for any questions.

CUSTOMER SERVICE

EMAIL: TANAYGRAHAM.BUSINESS@GMAIL.COM

PHONE: (803)-231-9168